Red Aura
At Red Aura, customer satisfaction is our top priority. We strive to provide high-quality products, but if you are not completely satisfied with your purchase, we are happy to assist you with returns and exchanges.
Eligibility for Returns & Exchanges
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Returns must be initiated within 7 days of delivery.
- Customized or personalized products (including custom-printed apparel) cannot be returned or exchanged unless they are defective or incorrect.
- Items purchased during sales or promotional offers are not eligible for returns unless damaged or defective.
Refund Policy
- Refunds will be issued to the original payment method (credit/debit card, UPI, etc.) within 7-10 business days after approval.
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will replace the product at no additional cost.
Need Help?
For any return-related queries, feel free to contact our support team at [Mail-Info@redaura.in/WhatsApp-7835806099].
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